Customer Service

Sílvia deals with a pushy salesman while shopping for an electronic drum set. Then she leaves a voicemail for her partner about what happened and what she decided.

Susana calls the tax authority’s phone line for help with her tax return. In Portugal, IRS refers to Imposto sobre o Rendimento das Pessoas Singulares (personal income tax / “tax on the income of natural persons”.)

Follow Manuel Joaquim’s comical struggle to activate roadside assistance in the Portuguese countryside.

Luís chats briefly about his work at Practice Portuguese.

A customer asks questions about prices and quantities while shopping for fruits and vegetables.

Dona Ana goes to the pharmacy to get some medications for her allergies.

Rui makes a dinner reservation over the phone. Have you done this before in Portuguese?

Paulo hasn’t received his order yet, so he writes an email to customer service.

A woman goes shopping for new eyeglasses. Follow along to learn some new vocabulary you could use in this situation.

Matilde picks out some bed linens and towels with some help from the shopkeeper.

Luís calls to set up a health insurance plan, just in case of any “hypothetical” injuries…

In today’s Listening Practice episode, João finally gets through to a customer support agent at the gas company, after waiting all morning for their technician to show up.