We respect your freedom: An important part of our growth has been from word-of-mouth recommendation. We know that your plans and needs may change, so we make it easy for you to pause or cancel your subscription.

Not only is it the right thing to do, but we also know that you'll be more likely to return later or even recommend us to your friends, if we can make the cancelation process go smoothly.

There's no minimum subscription period, and no tricks. 

Here's 2 easy methods to cancel your subscription:

1. Inside your Account page, you can easily cancel your subscription yourself without needing to contact us.
   or
2. Contact us through any channel (email, our contact form, our Facebook page, etc) and we'll cancel you right away.

If you're not satisfied for any reason, just reach out to us through any channel (email, contact form, our Facebook page) etc., and we'll refund your payment. 

No tricks, no shenanigans. 

If we made cancelation or refund difficult, it would affect our reputation with the learning community (as well as our payment providers), and that would be detrimental to our business.

We know that many members who cancel or request a refund will return later, and continue to help us spread the word.

It's not just the right thing to do – it's in our best interest to treat cancelations and refunds with the same care as the rest of our business.

(If there's a way we can serve you better in the future, we'd love to hear your constructive feedback!)

Due to high demand, we currently need to reserve our server resources for our most committed, paying subscribers.

However, our refund policy ensures that if anything doesn't meet your expectations for any reason, we will cancel and refund your payment, whether it's on day 1 or day 30.

• Affordability: We wanted the course to be as accessible to as many people as possible. We're confident that you'll get a lot out of your subscription on an ongoing basis, so we don't need to add a large barrier to entry.
• Stability and Ongoing Improvements: Your monthly support helps us maintain the platform, and focus our effort on adding new content and features on a regular basis, instead of constantly upselling our members. You see the updates as soon as they're ready, and can keep focussed on learning Portuguese!

Although the platform is fully-compatible with iPhones, iPads and other mobile devices, we don't currently have an app to download. You must be connected to the internet to access the Learning Studio, (but you can always download the audio and PDFs for our Podcast or Shorties to practice on the go!)

All of the above!

The Learning Studio has Units for beginners (A1/A2) as well as intermediate learners, (B1/B2).

You'll also find a wide range of audio and video episodes inside the "Learn" section (with transcripts and other Premium features), that span all levels, right up to C1/C2.

Beginners: You can start right on the first Learning Studio Unit to start right from the beginning, then work your way through at least the first few Units in order.

Everyone else: In addition to exploring the Learning Studio Units, you should also start adding audio and video from the "Practice" section to your study routine as early as you can, to get your ears tuned to the sound of the language. (It's OK if you don't understand everything at first – immersion is the goal!)