1
00:00:03,334 –> 00:00:04,460
Boa tarde,
{{Good afternoon,}}

2
00:00:04,460 –> 00:00:07,130
Há um mês, encomendei um artigo do vosso site
{{A month ago I ordered an item from your site}}

3
00:00:07,130 –> 00:00:11,570
cujo prazo de entrega estimado era de dois a três dias.
{{for which the estimated delivery time was 2 to 3 days.}}

4
00:00:11,570 –> 00:00:14,070
No entanto, ainda não o recebi,
{{However, I have not received it yet,}}

5
00:00:14,070 –> 00:00:17,907
assim como não recebi qualquer notificação de envio.
{{just as I have not received any shipping notification.}}

6
00:00:18,736 –> 00:00:21,688
Venho, por este meio, pedir um esclarecimento
{{I hereby ask for clarification}}

7
00:00:21,688 –> 00:00:23,430
sobre o porquê da demora,
{{about the reason for the delay,}}

8
00:00:23,430 –> 00:00:25,632
que não considero razoável.
{{which I find unreasonable. (“which I don’t consider reasonable”)}}

9
00:00:26,272 –> 00:00:29,920
É a primeira vez que faço uma encomenda através do vosso site,
{{This is the first time I’ve ordered through your site,}}

10
00:00:29,920 –> 00:00:32,614
mas estou habituado a fazer encomendas pela internet
{{but I am used to ordering over the internet}}

11
00:00:32,780 –> 00:00:37,741
e, normalmente, sou avisado no caso de ter surgido algum problema.
{{and usually I am warned in the event that a problem has arisen.}}

12
00:00:38,670 –> 00:00:40,700
De forma a ficar mais descansado,
{{In order to be more at ease,}}

13
00:00:40,700 –> 00:00:43,929
agradecia uma resposta a este e-mail a informar-me
{{I would appreciate a reply to this e-mail informing me}}

14
00:00:43,929 –> 00:00:46,179
do estado da minha encomenda.
{{of the status of my order.}}

15
00:00:46,782 –> 00:00:52,995
O número da encomenda é o UN1234PT.
{{The order number is UN1234PT.}}

16
00:00:53,522 –> 00:00:57,006
Envio, em anexo, comprovativo do pagamento.
{{I send, attached, proof of payment.}}

17
00:00:57,320 –> 00:00:58,999
Grato pela atenção,
{{Thank you for your attention,}}

18
00:00:59,150 –> 00:01:00,137
Paulo Mendes
{{Paulo Mendes}}