- Ligou para a linha de apoio ao cliente da PP Energia. You have reached the PP Energy customer service line.
- Para questões relacionadas com o seu contrato, prima 1. For questions regarding your contract, press 1.
- Para comunicar as suas leituras de gás natural, prima 2. To report your natural gas readings, press 2.
- Para falar com um assistente, prima 3. To speak to an assistant, press 3.
- Assistente: PP Energia, fala a Sílvia. Assistant: PP Energy, Silvia speaking.
- João: Boa tarde, Sílvia. João: Good afternoon, Silvia.
- O meu nome é João Costa My name is João Costa
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Vocabulary
agendadoscheduled agendarto schedule agradávelpleasant AguardadoWaited, expected aparecerto appear, show up o apoiosupport avisarto warn, notify a chamadacall chatoboring, annoying, pesky, uncool classificarto rate, classify, rank compensarto compensate, make up for, offset, pay off comunicarto communicate, convey, report o contratocontract DespachadosDispatched disponibilidadeavailability, readiness, willingness energiaenergy falhafailure, fault, error, mistake GásGas ImprevistoUnexpected event, unforeseen incident, setback a instalaçãoinstallation o invernowinter as leiturasreadings a moradaaddress ninguémnobody a prestaçãoperformance pretenderto intend o processofile, case, process QuestionárioQuestionnaire as questõesquestions RecentementeRecently ResolvidoResolved os técnicostechnicians
Expressions
Número de ContribuinteTaxpayer number, NIF o número de clientecustomer number Uma vez maisOnce again Pode ser?Is that okay? Literal - Can it be? Obrigado por ter aguardadoThank you for waiting (Thank you for having waited) Peço que aguarde um instante, por favorPlease hold for a moment I ask that you wait a moment, please a linha de apoio ao clienteCustomer service line A manhã todaAll morning Com a maior brevidade possívelAs soon as possible With the most brevity possible Tem toda a razãoYou're absolutely right sing.,formal Tudo bemOkay, All right, Fine LamentoI'm sorry, I regret PrimaPress sing.,inf.,imp.
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