Rui and his neighbour Dona Benilde discuss some frustrating problems in their apartment building.

Augusto’s forgetfulness leads to an encounter with Dona Irene, the porteira. They go on to discuss some problems in the apartment building. Note: A porteira is similar to a concierge / janitor / caretaker for an entire building, but nowadays this is a dying profession. The role was often filled by older Portuguese women.

A tenant calls her landlord to report a problem in the kitchen.

Violeta sets up an appointment to see a 2-bedroom home for rent.