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Resolver Um Problema Ao Telefone: Alô?!

Solving a Problem on the Phone: Hello?!

Update: April 10, 2018 – As a gift to us and all Practice Portuguese fans, our friend Wayne has turned this episode into a fully-animated cartoon. The video is free for everyone to watch, plus our supporting Members get access to a special version with subtitles for improving comprehension.

Telephone and Internet service companies are notoriously painful to deal with, and Portugal is no exception! In this dialogue, a pushy representative from “VOZ” calls in an attempt to recapture a former client. Have you had the pleasure of dealing with one of these services in Portuguese yet?

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  • 00:00:08VOZ: Boa tarde, eu estou a ligar por parte da VOZ e o meu nome é Maria.
  • 00:00:11Estou a falar com o senhor João?
  • 00:00:13Cliente: É o próprio.
  • 00:00:14V: Como está, senhor João? É conveniente para si conversarmos um pouco?
  • 00:00:18C: Estou bem, obrigado. Sim, podemos falar, se não demorar muito tempo.
  • 00:00:23V: Pois bem, prometo não ocupar muito do seu tempo.
  • 00:00:26Antes de mais, queria pedir a sua permissão para gravarmos esta chamada,
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